Frequently Asked Questions

System Upadate

Virtual Hosting
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ANSWERS
  1. How long does it take to setup my account?
    Your account will normally be setup within 2 to 6 hours. Most of the time under 1 hour.
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  2. I would like to move my hosting to you, but I have so many sites to move. Can you help me?
    Yes, we can move your sites for you, and you will not experiance any down time at all. All we need is either ssh, or ftp login information for your old host, and we will transfer all your data for you. Once your data is moved, and we confirm your sites are working properly on your new account. We will ask you to change your name servers to point to us, and you can then cancel your account with your former host.
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  3. My site is growing. Can I change my service plan?
    Sure, you can change your service plan at any time. You can upgrade, or downgrade your plan. To do this, please send an email to billing@hosthead.com and we will make the change effective the next business day.
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  4. Can I host more then one domain on my account?
    You can host more then one domain on all our plans except the "mini" plan. This plan only allows one domain name to be hosted. Please see our list of virtual plans located here : http://www.hosthead.com/virtual.htm
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  5. Will my account have a control panel?
    Yes, all our virtual plans offer a control panel for ease of use. You can add, and remove domains, email accounts, MySQL databases and so on. If you would like to see more information about the control panel we use, please see http://www.directadmin.com
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  6. Do you allow adult sites?
    It would be impossible to actively monitor what all our customers are hosting. We support free speech, and as long as the content of your site is legal in the United States, and you are not violating any copyright laws, you are free to host what you like. However, if your site(s) start to use large amounts of the machines resources, we may ask you to move your account to a dedicated solution.
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  7. What if I need to cancel my account?
    We never like to see a customer leave us, but if you need to cancel your account, you must login to your billing account at https://secure.hosthead.com/billing and open a ticket requesting you would like to cancel your service. This is the best solution to prevent someone from attempting to cancel an account that is not their own, or cause problems for our customers.
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Currently there are no reported system or network outages. If you are experiencing a problem, please contact us.

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