Frequently Asked Questions

System Upadate

Dedicated Hosting
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ANSWERS
  1. I would like to move my hosting to you, but I have so many sites to move. Can you help me?
    Yes, we can move your sites for you, and you will not experiance any down time at all. All we need is either ssh, or ftp login information for your old host, and we will transfer all your data for you. Once your data is moved, and we confirm your sites are working properly on your new account. We will ask you to change your name servers to point to us, and you can then cancel your account with our former host.
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  2. How long does it take to get my server?
    We build 90% of our servers to order so please allow 2 to 7 business days for your machine to be online. Once your machine is online, we will adjust your invoice to start the day your machine is available.
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  3. Do I get root access to my machine?
    Yes, all dedicated hosting customers have full root access to their machine via SSH.
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  4. I would like to have a certain software program installed on my server, can you help me?
    Sure, we are happy to help you install software on your server. Usually this is a free charge. There are times that the software being installed is complex, and we will need to charge a fee for the time involved. We will let you know ahead of time if we would need to charge a fee. It is rare where we would need to charge a fee, but have needed to in some cases.
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  5. What if I want to upgrade my hardware?
    Just contact sales@hosthead.com and we can quote you on the cost of the upgrade. Memory, and Hard Drives can be upgraded, and charged a one time fee, or added onto your monthly invoice.
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  6. Is there a contract I need to sign for a dedicated server?
    At this time we do not require a contract to be signed. Our plans are month to month, although you will receive a discount on payments of 3, 6, or 12 months in advance.
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  7. Can I run a game server with my dedicated server?
    Of course, we have many customers that use their server as a game server. You can also use it for streaming radio, a database server, serving websites, etc. There is no limit to what you can do with your machine.
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  8. Do you allow adult sites?
    It would be impossible to actively monitor what all our customers are hosting. We support free speech, and as long as the content of your site is legal in the United States, and you are not violating any copyright laws, you are free to host what you like.
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  9. Can I resell hosting on my server?
    Absolutely. We don't limit what you can do with your machine like some hosting companies. You are free to resell accounts, and could end up having the server pay for itself, and then some. With our DA Control Panel, it makes it very easy to resell hosting to anyone, while you stay in full control.
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