Frequently Asked Questions

System Upadate

Billing
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ANSWERS
  1. How do I change my billing information?
    If you need to change your billing information, such as your address, or phone number, you can do so by logging into our billing and support system at https://secure.hosthead.com/billing/ and make the change. If you would like to change your method of payment, please contact us at billing@hosthead.com and we can make this change for you.
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  2. What if I need to cancel my account?
    If you ever need to cancel your account, please login to your account at  https://secure.hosthead.com/billing/ and open a ticket stating you would like to cancel your account. This is the most secure why to avoid unauthorized people from trying to cancel a customer's account against their will.
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  3. My credit card has expired. What do I do?
    If your credit card is about to expire, you will receive an email alerting you to this. Or if you just want to change the credit card you are currently using. Just log into your account at https://secure.hosthead.com/billing/ then click on "finances" and then click "Update my CC". You will then be prompted with fields to enter your new credit card number, and expiration date. Click submit, and you are done. The next billing cycle will use this credit card information.
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  4. I don't have a credit card or a PayPal account. Can I still host with you?
    Sure you can. We accept money orders, checks, and wire transfers via Western Union. Our only limit is the amount we accept for wire transfers. We accept a minimum of $50.00 or one full year hosting paid in advance, which ever is less.

    For example, our "mini" package is $34.50 per year when paid in advance. We will accept this payment even though it is less then $50.00.
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  5. What if I don't pay my bill?
    You will be notified of late payment 3 times for the first 30 days. If after a week you have not paid your bill, or at least contacted us of a problem, or to work something out, your account will be suspended. After 30 days if you still have not responded to us, your account will be terminated. We may pass on the bill to our collections company. They have offices in over 30 countries, and will continue to attempt to collect on the bill.

    The best thing to do is inform us you would like to cancel your account (please see above) and you will avoid having a collection company contact you.
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Currently there are no reported system or network outages. If you are experiencing a problem, please contact us.

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